Foodbank Donation Refund Policy

Foodbank has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Foodbank expects that all donors will exercise due care and diligence while making donations. Foodbank also recognizes that a donation may be made erroneously or donors may change their mind. Foodbank will examine request for refund of donation and endeavor to make the refund. Foodbank may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
Foodbank is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to be refunded, you must request Foodbank in writing or by email for a refund at the following address: –

Foodbank - An initiative of Ehsaas, Lucknow
F-2, Virat Khand,Gomti Nagar, Lucknow
Uttar Pradesh
E-mail: ehsaaslko@gmail.com

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach Foodbank office within 7 (Seven) days from the date on which you made the donation i.e.:
The date on which you Made the donation online, electronically or through other means, OR
The date on which you Handed over the cheque / demand draft to Foodbank or someone authorised by Foodbank for this purpose, OR
The date on which you Despatched the cheque / demand draft to Foodbank by other means.

The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.